Terms and conditions

About these terms

TrainerTech is provided by Priority People Ltd ("we", "us"), a company registered in England and Wales. By creating an account or using TrainerTech you agree to these terms. If you use it for an organisation, you confirm you have authority to agree to them for that organisation. Please also read our privacy policy.

Trainers

Your account

• Give accurate details and keep your password secure. You are responsible for what happens under your account.
• Tell us promptly if you think your account has been used without your permission.
• Accounts are for the person who registered them. Please don't share a sign-in between people.

Using the service

You may use TrainerTech to create and run activities for your training, teaching, meetings and similar work. Each plan has limits on what you can create, and we may change plans, limits and features over time. We'll try to give notice of significant changes that affect you.

Your content and who owns it

"Your content" means everything you create or add to TrainerTech, including quizzes, questionnaires, boards, polls, scenarios, links, descriptions and uploaded files.

• You keep ownership of your content and any rights in it. We don't claim it as ours.
• You give us permission to store, display, copy and process your content as needed to run TrainerTech for you and the people you share it with, and to keep backups.
• You are responsible for it. You confirm that you own your content or have the right to use it, and that using it in TrainerTech doesn't infringe anyone else's rights (including copyright, trade marks, confidentiality and privacy). This includes material you copy from a book, a course, a website or a colleague.
• If anyone challenges your content or your right to use it, that is between you and them. You agree to cover our reasonable costs and losses if a claim is made against us because of your content (see "Our liability" below).

Uploading files and adding content

Some activities let you upload files such as images, documents or logos, or add links and text. You must not upload or add anything that:

• is malicious, including viruses, malware or code designed to harm, disrupt or gain unauthorised access to any system, device or account;
• is illegal, or that encourages or helps others to break the law;
• is abusive, threatening, harassing, discriminatory, hateful, sexually explicit or otherwise inappropriate for a training setting;
• infringes copyright or other rights, or that you don't have the right to share;
• contains personal information you have no good reason to hold, or that you haven't got the right to share (see "Personal information" below);
• is misleading or fraudulent, or that pretends to come from someone else; or
• links to any of the above.

Files and links are shared with the trainees you give them to, so check them first. We may scan, limit, remove or refuse uploads, and we may suspend or close an account that breaks these rules. We aren't able to review everything and don't check content in advance, so responsibility for it stays with you.

Personal information

If you record information about other people (for example attendee names, emails or notes in Programmes), you are responsible for having a lawful reason to do so, telling those people and keeping it no longer than you need. As described in our privacy policy, for that information you or your organisation is the controller and we act on your behalf.

Your trainees

Trainees join your activities because you gave them a link or code. That means you are responsible for how the activities are used in your sessions. In particular you should:

• only share links with the people you intend to take part;
• set expectations for appropriate behaviour and tell trainees what to avoid typing or posting;
• keep an eye on live activities where trainees can add comments, words or cards, and remove anything inappropriate; and
• delete or archive activities and results you no longer need.

Other rules

You must not:

• try to break, overload, probe or bypass the security of TrainerTech, or access anything that isn't yours;
• use automated means to create accounts or collect information from the service;
• copy, resell or offer the service itself to others as your own; or
• use TrainerTech in a way that breaks the law or harms other users.

Connected services

If you connect an external service to TrainerTech, such as an external calendar, you're responsible for having the right to do so. Those services have their own terms, and we aren't responsible for them or for changes they make.

Trainees

Trainees don't need an account, and we expect that most will never see this page. If you've joined an activity through a link or code from a trainer, these points apply to you:

• Only join an activity if a trainer has asked you to, and use it for the purpose they've given.
• Be respectful. Don't post anything abusive, offensive, unlawful or misleading, and don't try to disrupt the activity or other people's use of it.
• What you add (such as a comment, a word, a card or an answer) may be seen by the trainer and by others taking part. Please don't include personal details unless you've been asked to.
• Don't try to access anything that isn't intended for you, including trainer areas.
• The trainer who shared the activity is responsible for how it's used in their session and for its content. If you have concerns about something in an activity, please raise them with that trainer first.

A trainer or we may remove content or block access to an activity if it's being misused.

Availability and changes

We aim to keep TrainerTech running well, but we don't guarantee it will always be available, uninterrupted or free of errors. We may carry out maintenance, make changes or withdraw features. We recommend keeping your own copies of anything important, and having a back-up plan for live sessions.

Fees

Where a plan has a charge, the price and what it includes will be shown to you before you buy. Unless we say otherwise, charges are not refundable. We'll give notice before changing the price of a plan you're on.

Our liability

Nothing in these terms limits liability that can't legally be limited, such as for death or personal injury caused by negligence or for fraud. Subject to that:

• TrainerTech is provided "as is". We don't give any promise that it will meet your needs or produce particular results.
• We aren't liable for loss of data, profits, business, goodwill or for any indirect or consequential loss.
• Our total liability to you in connection with TrainerTech is limited to the amount you paid us in the 12 months before the claim.
• We aren't liable for content created or uploaded by trainers or trainees, or for how it's used.
• You agree to cover our reasonable costs and losses arising from a claim by a third party that your content, or your use of TrainerTech, breaks the law or infringes their rights.

Suspending or ending your account

You can stop using TrainerTech and ask us to close your account at any time by emailing info@trainertech.co.uk. We may suspend or close an account, and remove content, if these terms are broken, if we're required to by law or if the account is being used in a way that puts the service or other people at risk. Where it's reasonable to do so, we'll tell you why.

Changes to these terms

We may update these terms as TrainerTech changes. The date at the top shows when they were last updated. If you carry on using TrainerTech after a change, you accept the updated terms.

General

These terms, together with our privacy policy, are the whole agreement between us about TrainerTech. If part of them can't be enforced, the rest still applies. If we don't enforce a term straight away, we haven't given up the right to later. They are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction, although if you're a consumer you may also have rights to use the courts where you live.

Questions

Email info@trainertech.co.uk.